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Your Rights and Our Policy Commitments at ofa168

Every account on ofa168 operates under a clear legal framework — covering how we handle your data, what governs your account, and how disputes are raised. Access to our platform depends on local law and is available only where permitted in your region.

Jurisdiction-dependent accessAccount data rightsDispute contact pathPolicy transparencyMalaysian law context
ofa168 Your Rights and Our Policy Commitments at ofa168
LEGAL CONTACT PATHS

How to Reach Us on Policy and Account Matters

If a legal or policy question arises — a data access request, an account dispute, or a question about how your Touch 'n Go eWallet or Boost transaction was recorded — our support team handles these through dedicated channels. Raise the matter clearly with your account number and the relevant transaction reference so we can respond with the correct information.

Team online

Live Chat

Start a live chat session from inside your account dashboard. For legal or data queries, state the nature of your request in the opening message so the right team member picks it up.

Email Support

Send a written request to our support email with your account reference, the date of the transaction or event, and a clear description of the policy matter you are raising.

Account Help Centre

The help centre inside your account holds a log of all transactions — GrabPay credits, FPX debits, wallet adjustments — which you can reference before or during any formal dispute.

DATA AND ACCOUNT SECURITY

What We Do With Your Data and How We Protect It

Account security at ofa168 is built around the same verification flow your e-wallet already uses — OTP confirmation, device recognition, and session management. We hold only the data necessary to operate your account, process payments via Touch 'n Go eWallet, Boost, GrabPay, or DuitNow, and comply with the legal obligations that apply in supported regions. You can request a summary of what we hold at any time through live chat.

Data Retention

We keep transaction and account records for as long as required under applicable law. When retention obligations end, records are deleted or anonymised — not held indefinitely without purpose.

Cookie Policy

Cookies on this site track session state and payment flow — not browsing habits outside ofa168. You can review cookie categories in your browser settings and withdraw consent at any time.

Account Verification

Identity checks run at account opening and at certain withdrawal thresholds. The verification step uses document upload inside your account — not through your GrabPay or Boost app.

Requesting Changes

To correct account data, submit a written request through live chat or email with your account number and a description of what needs updating. We aim to acknowledge within one business day.

Common Questions About Policy, Rights and Account Rules

These are the questions we hear most often from people in Malaysia who want to understand their rights under our terms — from what data we store to how disputes are handled when a Touch 'n Go eWallet or FPX transaction is involved.

The governing law depends on where you are located and where local law permits access. We do not override local legal requirements, and eligibility is assessed at the point of account creation.

Yes. Submit a data access request through live chat or email, including your account number. We will confirm what data we hold within the timeframe required by applicable law.

We retain transaction records — including Touch 'n Go eWallet credits, Boost deposits and FPX instructions — for as long as legal obligations require. After that period, records are deleted or anonymised.

Contact support via live chat with your account number, the transaction date, and a short description of the discrepancy. Do not raise payment disputes through your GrabPay or DuitNow provider — the correction path runs through us.

This page carries a revision date at the top of the policy section. We post changes here before they take effect. Continuing to use your account after a revision date means you have accepted the updated terms.

Access depends entirely on local law at the time you use the platform. If local law in your region no longer permits access, your account will be suspended in line with that legal change — this is not a discretionary decision on our part.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.