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How ofa168 Handles Your Personal Information

When you open an account with us, we collect only what we need to run your account securely — your contact details, payment method activity across Touch 'n Go eWallet, Boost, and GrabPay, and your session data.

Account data protectionLocal payment privacy: Touch 'n Go eWallet, Boost, GrabPayYour right to access and deleteCookie and session controlsContact us to update your data
ofa168 How ofa168 Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct, or delete the personal data we hold on your account, contact our support team directly. We aim to acknowledge data requests within one business day and resolve them as quickly as the verification process allows. Provide your registered email address when you write in so we can locate your account without delay.

Team online

Live Chat

Start a live chat from any page on ofa168. Have your registered email ready — our team will verify your identity before discussing account data.

Email Support

Write to our support address for formal data requests, including access, correction and deletion. We respond to privacy-related emails within one business day.

Account Settings

Log in to your account and navigate to the profile section to update contact details, review stored payment methods, or adjust your communication preferences directly.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Data protection at ofa168 is built around four practical commitments: what we store, how long we keep it, who can see it, and how you can change it. These are not abstract policies — they map directly to how your account wallet, payment history, and session logs are handled day to day.

Encrypted Account Storage

Your account credentials and payment reference data are stored with encryption at rest. We do not log your full Touch 'n Go eWallet or GrabPay PIN at any point in the transaction flow.

Cookie and Tracking Controls

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can clear cookies at any time through your device browser settings without losing your account.

Data Retention Schedule

Active account data is kept while your account is open. After account closure, we follow a deletion schedule aligned with Malaysian legal requirements — data no longer required is purged on a rolling basis.

Third-Party Processor Limits

Payment processors handling Boost, GrabPay, and DuitNow transactions on our behalf are contractually restricted from using your data for their own marketing or sharing it with unrelated parties.

Common Questions About Your Data on ofa168

These are the questions we hear most often about how personal data is handled on ofa168. If your question is not covered here, reach out via live chat or email and we will respond to your specific account situation.

We collect your name, email address, phone number, and the payment method details you use — such as your Touch 'n Go eWallet or GrabPay transaction references — along with your device session data during each login.

Yes. Contact our support team via live chat or email with your registered email address. We will verify your identity and provide a summary of the personal data stored against your account within a reasonable timeframe.

Submit a deletion request through live chat or our support email. We will process it in line with Malaysian applicable law — some transaction records may be retained for a legally required period before permanent deletion.

Only with payment processors — such as those handling Boost, DuitNow, or FPX transactions — and only to the extent needed to complete your deposits and withdrawals. These processors are bound by data-use agreements.

We use session cookies to keep your account active while you are logged in, and analytics cookies to see which pages are used most. You can disable non-essential cookies through your browser settings at any time.

No. The same data practices apply to your account regardless of where in Malaysia you access ofa168. Access and eligibility depend on local law in your specific area, and we apply the same storage and protection standards nationwide.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.