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Terms Conditions That Govern How We Work Together

These terms set out the rules that apply when you open an account with ofa168, fund it through Touch 'n Go eWallet, Boost, or GrabPay, and access the lobby where local law permits.

Account eligibility & accessDeposit & withdrawal conditionsBonus & promotion termsAccount suspension rulesGoverning law & jurisdiction

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ACCOUNT SECURITY STANDARDS

How We Handle Your Account and Data Under These Terms

Our terms are not just about what you can do — they also set out what we commit to on our side. These four areas define how we manage your account, protect your information, and handle requests from you directly.

Data Retention

We keep account records, transaction logs, and identity verification documents for the period required under applicable rules. You may request a summary of what we hold via the Help Centre.

Account Security

Every account is protected with OTP verification on login and on withdrawal requests. If we detect unusual access — for example, a login from an unrecognised device — your account is flagged for review before funds move.

Cookie & Tracking Policy

We use session cookies to keep you logged in and analytics cookies to improve page performance on mobile. You can manage cookie preferences from the footer settings link at any time.

Requesting Term Changes

If you believe a term has been applied incorrectly to your account, raise it through live chat or email. We review each case against the version of the terms that was current at the time of the action.

TERMS CONTACT PATHS

How to Reach Us About These Terms

Team online

Live Chat

Open the chat widget from any page in your account. Our support team can clarify specific clauses, flag a dispute, or escalate a terms-related query on the spot.

Email Support

For written records of a terms dispute or a formal request to review your account status, email us. We respond with a reference number so your case is traceable end to end.

Account Help Centre

The Help Centre inside your account dashboard covers common terms questions — account closure, payout conditions, and how promotional terms interact with your balance.

What These Terms Cover and How They Apply

ofa168 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account and making your first deposit — whether through Touch 'n Go eWallet, Boost, GrabPay, DuitNow, or FPX — you confirm that you have read and accepted every clause on this page. These terms apply to all areas of the platform: the live

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casino tables, slot rooms, sportsbook markets, crash games, and any promotional offer we publish. We update these terms when product rules or applicable requirements change; the version displayed here is always the current one. Access to the platform and eligibility to hold an account depend on
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local law in your region. If you are in a region where access is not permitted, these terms do not extend an entitlement to you — they simply explain the rules that would apply where access is lawful. Payment-method rules follow the policies of the respective
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e-wallet or banking provider, so a Touch 'n Go eWallet transaction is also subject to that provider's own terms. Any conflict between those external policies and ours is resolved in favour of ours for matters that fall inside the platform boundary. For matters that fall outside
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— for example, how your bank handles a DuitNow transfer — the provider's policy governs.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Answers to Common Questions About Our Terms

These are the questions we see most often when something in the terms needs clarifying. Players in Subang Jaya and across Malaysia ask these before making their first deposit or requesting a cashout — so we have written the answers to be direct and specific.

The platform terms apply equally regardless of whether you deposit via Touch 'n Go eWallet, Boost, GrabPay, or FPX. Each provider's own policy governs what happens on their side of the transaction.

We publish an updated version on this page whenever terms change. Continued use of your account after a change is posted counts as acceptance. For significant changes, we aim to notify you via your registered contact.

Depending on the breach, we may suspend access, restrict withdrawals, or close the account. We will notify you of the reason and the process for disputing our decision through the support channel.

Promotional funds are held separately until any stated conditions are met. The specific conditions — including which games count and the required activity level — are shown on the individual offer page, not here.

Account access depends on local law in your region. Where local law permits, you can log in and transact normally. We do not extend access to regions where it is not lawful.

Submit a request via email or through the Help Centre inside your account dashboard. Include your registered account name and the type of records you are asking about — we will respond with a reference number.

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